eCRM and Mobile Internet CRM

8Manage CRM is an advanced business solution designed to take advantage of the latest web technology, and embedded best practice in business management methodology.

It offers all the features you can expect in a quality CRM suite; but what you may not expect is how well these features work together with embedded workflow, prompts, reminders and alerts that make using 8Manage a simple and rewarding experience.

Major applications include:
● Sales force Automation
● Marketing Automation
● Customer Service
● Client Information & Contact Management
● Embedded BI for Client Analysis & Lead Generation

8Manage CRM has a state-of-the-art UI that is extremely easy to use; whether you wish to look at your sales forecast report, a client' s payment performance or the Return-on-Investment report of your latest marketing campaign, you are just one click away. After that, if you wish, you can leave an "assignment task" to your staff online to follow-up, or start an online chat with the "responsible person" by clicking another button.

Client Info Management

The information shall cover the client's organization structure and the roles of their key individuals; the company' s buying behavior and transaction records. With access to such information, you will understand the benefits, liabilities, obligations and risks involved and be in a better position to devise strategies and a game plan to pursue it.

 Sales Force Automation 

As sales team members, you can count on 8Manage to help you look-up client and contact profile and performance information, manage and track sales leads and opportunities, manage client appointments, activities and tasks, prepare quotations as well as prepare client interaction reports, sales performance reports and forecasts. 

Marketing Campaign 

Using 8Manage CRM campaign management, you are fully equipped to design, schedule, execute and track the performance of the planned campaigns in terms of actual return on investment (ROI).

Product Management  

8Manage provides the following for you to manage your products:

● Product Master to allow you to define product types and

   subtypes, families, attributes and prices

● Product Component to allow you to define product

   structure, components, bundle and costs

● Cross-sell and Up-sell to allow you to define relationships

   with other products and services

● Pick-Pack-Ship to allow you to define the lead time,

   storage, inventory, packaging and transportation info

The Product module in 8Manage is the heart of CRM in the sense that it links to all client orders, returns and satisfactions/complains associated with products. It is also the backbone for client, business and operation big data analysis.

Membership & Loyalty  

Using 8Manage CRM Membership Management , you can design your own membership and loyalty programs to retain customers and promote additional businesses. 8Manage CRM Membership Management can help you get closer to your high value customers and more effectively influence their choices and behaviors.

8Manage CRM Membership Management also provide web-based member self-service to allows members to view their transaction and accumulated point summary and  use their points to exchange the rewards that they want.

Customer Service 

In 8Manage CRM’s Standard Service Support, your customer is set-up as an 8Manage CRM external log-on user. The customer may view a list of service requests that he or she submitted previously. By clicking on links, he or she can view responses for individual requests.

BI Client Analysis

8Manage provides the user the following features for conducting client surveys:

● User-defined question types & questions

● Question pool management

● Participant pool & selection management

● Anonymous, required & optional participation management

● One-time and repetitive eSurvey setup

● Automatic eSurvey notification and answer collection

● Automatic result analysis & reporting

Using the standard 8Manage eSurvey capability, a user can readily set up a website containing an easy-to use, multi-check-box web-form that feeds collected data to an Embedded BI behavioral database. Using 8Manage email campaign capability, the user sends email to a target survey audience, inviting them to participate with the survey online. This way a client behavioral database will be built quickly without any software development.

once the behavioral database is built, the user can use the 8Manage Point-and-Click Report Generator to generate client analysis reports, or when coupled with 8Manage CRM email campaign engine, the behavioral database may be used for personalized email campaign execution.